Giotopoulos, Ι. Kontolaimou, Ε., Korra, Α. Tsakanikas, “What drives ICT adoption by SMEs? Evidence from a large-scale survey in Greece”, Journal of Business Research, (2017), Vol 81, pp. 60-69

Author Information


  • Ioannis Giotopoulos¹,
  • Alexandra Kontolaimou,
  • EfthymiaKorra,
  • Aggelos Tsakanikas

Author Affiliations: ¹Univeristy of Peloponnese, School of Economy, Management & Informatics, Department of Economics, Tripoli Campus GR-22100, Tripoli, Greece

Corresponding author:

  • giotopoulos@uop.gr

The purpose of this paper is to identify potential determinants of ICT adoption in SMEs. Particular emphasis is placed on the role of firms’ technological competencies, human capital of workforce and internal organization in ICT adoption measured by five indicators referring to firms’ intentions toward ICT implementation, ICT infrastructure, internet integration, e-sales and e-procurement. To this end, a particularly rich dataset is utilized based on a large-scale survey on 3500 Greek SMEs. Estimations of ordered probit models show that innovation and R&D activities and collaborations, well-educated and skilled workers, decentralized decision-making and visionary leadership increase the likelihood of adopting new technologies in SMEs. The results appear to be largely robust across different ICT adoption measures.

Article Information

Type of Journal:

Journal of Business Research

Key words:

  • ICT adoption
  • SMEs
  • Human capital
  • Internal organization


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